Benefits of an IT service desk

Cost savings and scalability

Cost savings and scalability are the two most common benefits that companies look for when implementing an IT service desk. A service desk with the right and well-managed staff can handle much of the IT routine work. Technical support offers organizations a relatively inexpensive option to transfer the simple work of expensive teams of engineers and subject matter experts, allowing them to focus on activities that add more value to the company. The technical support service can also provide a means for the company to provide technical assistance for global operations and distributed user communities.

A finger on the impulse of the user's feeling

The service desk is the starting point for many key IT processes and services and, as such, is often the main interface between users, business processes and the IT services that enable them. Monitoring this interaction provides valuable information about user satisfaction, the feeling towards services and the characteristics and unmet needs that IT services could address in the future.

Early warning of possible problems

Due to the volume of problems and requests handled by the service desk, with the appropriate data and tools to evaluate models and trends, the organization can use the service desk as a monitoring tool to identify and manage service problems in advance. The "early warning system" provided by the service desk can allow proactive problem management, preventive maintenance and changes in the service to reduce user impacts in case of service interruptions and degradation.

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IT Help Desk Skills & responsibilities

What is an IT service desk?

The IT service desk aims to be a main point of participation between users and an IT organization. According to ITIL, the service desk is the only point of contact (SPOC) between the service provider (IT) and the users for daily activities. A typical service desk handles incidents (interruptions) and requests for assistance (ordinary service activities) along with the management of user communications for things like interruptions and scheduled changes to services. A service desk generally has a wide reach and is designed to provide the user with a unique place for all their IT needs. This leads the service desk to play a key role in facilitating the integration of business processes with the technological ecosystem and a broader service management infrastructure.

Help desk Skills and responsibilities

Typical daily activities and skills required by IT helpdesk technicians include the following. Help desk technicians:

• Diagnose computer errors and provide technical support.
• Solve software, hardware and network problems.
• Train end users on how to configure and use new technologies.
• Back up and restore an organization's files and data systems.
• Install, configure and update PC software and operating systems.
• Clean and repair computer hardware, such as keyboards and printers.
• Remote IT help desk technicians provide technical support over the phone or online.

Remote help desk technicians often use specialized help desk support software to take control of end users' computers for troubleshooting, diagnosing, and solving complex problems.

Technical salary service

Average salary per help desk IT technician (USA): $ 46,000

Network Administrator Training Requirements

Network administrators must often have a college or degree in computer science, network administration, systems engineering or a related field of study. By completing a formal education program, network administrators can further distinguish themselves and increase job and advancement opportunities by obtaining network certifications, such as those of CompTIA Network +, Cisco CCNA and Microsoft on Windows Server and Windows Client.

The basic skills and courses you should look for in a bachelor's degree program in network administration include systems administration training, installation and configuration of LAN and WAN, routing and switching, and network security training. An online degree that includes certifications will help you graduate with a clear competitive advantage. Effective communication skills are also critical, as network administrators communicate complex ideas and solutions to technical and non-technical employees. The computer network is a rich and vast domain, so beyond the basics, choose a degree with courses that arouse your interest or those with network skills that are fashionable right now, for example, virtualization or cloud computing .

Key competences for network administrators

• Patience
• IT and technical skills
• Ability to solve problems
• Interpersonal skills
• Enthusiasm
• Teamwork skills
• Initiative
• Attention to detail

Daily Tasks Of Network Administrator

Network Administrator Tasks

Network administrators use transversal skills while carrying out daily activities and responsibilities. Effective communication allows network administrators to exchange ideas with colleagues, evaluating general technological needs. Network administrators also train users on hardware and software, communicating complex ideas clearly and concisely.

Network administrators install, monitor, update and resolve network hardware and software problems. They implement techniques to optimize network performance, provide access to new users and also monitor the security of a network.

What is the salary of the network administrator and job prospects?

Enjoying the opportunity to work with computers and technology is fantastic, but fun alone doesn't pay the bills. Fortunately, career prospects for network administrators seem very stable.

According to estimates by the Bureau of Labor Statistics, the employment of network and system administrators is expected to increase by six percent until 2026.1 This is equivalent to the national average for all professions. BLS notes that, although the demand for network administrators and technology operators remains high in general, there is the potential for technologies such as cloud computing and automation to curb demand. As with most technology positions, you should stay updated on technological changes and continue developing your skills to maximize your employability.

With that in mind, you're probably wondering: how much does a network administrator earn? The BLS reports that the average annual salary for network administrators in 2017 was $ 81,100. 1 It is important to keep in mind that some variables in terms of compensation, such as position, education and experience, are at stake. But in general, network administrators can expect to get a comfortable salary.

With that in mind, you're probably wondering: how much does a network administrator earn? The BLS reports that the average annual salary for network administrators in 2017 was $ 81,100. 1 It is important to keep in mind that some variables are involved in terms of compensation, such as location, education and experience. But in general, network administrators can expect to get a comfortable salary.

OPTICAL FIBER TECHNICIAN - Education and Salary

It is said that fiber optic is revolutionizing communications just like the phone 100 years ago. If you want to be at the forefront of technology, this is a good place to be. The "optics" comes from a concentrated beam of light, a laser, which can be used to transmit voice, data and video simultaneously: one billion or more bits of information per second. "Fibra" is a package of transparent, thin and thin glass threads. Fiber cables are smaller and lighter than conventional cables that use copper wires or coaxial pipes, but carry much more information and the flow of information is easier.

The combination of laser and glass offers a fast, reliable and economical means of telecommunications. Due to its advantages over metal wiring, fiber optic is rapidly replacing the cable of computers, photocopiers, medical equipment, navigation guidance systems and armaments.

Fiber optics are immune to interference from nearby lightning or electric motors, so there is no break in the television signal when someone gets rid of the kitchen or during a storm. Optical fibers do not "pass through their cables". There is no bleeding from the voices speaking on other lines during a telephone conversation. Secretly listening in conversations or disturbing is more difficult to do and easier to detect.

Fiber optic technicians help engineers to design and test new uses for fiber optics. They establish electrical and electronic experiments, which can lead to the development of new applications. The technology is still new enough to make experimentation exciting. We still don't know how far the optical fiber can go or where it will lead.

Some technicians repair and install existing laser and fiber optic devices and systems. These systems are most frequently found in current telephone and computer networks. Using spectrometers, they measure the frequencies of the light emitted by lasers and adjust them when necessary.

The most active field is the design of fiber optic systems that connect buildings and people. For example, some school systems are becoming fiber optic networks, so they have quick access to multimedia presentations that come from the information highway. Finding out where the cables are to be connected and where the splices are to be made depends on the technicians. The junction is performed with high power lasers that melt the cables and require the presence of technicians.

Experts predict that the creation of such networks will keep fiber optic technicians busy for many years. New uses, such as surgery or engineering, will open new fields of use in the next decade. Laser surgery has been in practice for a long time; now fibers are also used. The automotive and aviation industries are already studying the best way to use optical fibers.

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What is fiber optics? Types of fiber optic cables

What is fiber optics?

We are used to the idea that information travels in different ways. When we talk on the landline, a metal cable takes the sounds of our voice to an outlet, where another cable takes it to the local telephone exchange. Mobile phones work differently: they send and receive information using invisible radio waves, a technology called wireless because it does not use cables. Fiber optic works in a third way. Send coded information in a beam of light along a glass or plastic tube. It was originally developed for endoscopes in the 1950s to help doctors see the inside of the human body without having to open it first. In the 1960s, engineers found ways to use the same technology to transmit calls at the speed of light (usually 186,000 miles or 300,000 km per second in a vacuum, but reduce this speed by approximately two-thirds on a fiber cable optics)

Types of fiber optic cables.

Optical fibers carry light signals in what are called modes. It seems technical, but it only means different ways of traveling: one way is simply the path that follows a ray of light along the fiber. One way is to go directly to the center of the fiber. Another is to bounce the fiber at a low angle. Other modalities provide for the rebound of the fiber in other angles, more or less steep.

The simplest type of fiber optic is called single mode. It has a very thin core of about 5-10 microns (millionths of a meter) in diameter. In a single-mode fiber, all signals travel directly through the medium without bouncing off the edges (yellow line in the diagram). Cable television, Internet and telephone signals are generally carried by single-mode fibers, wrapped in a large package. Cables like this can send information for over 100 km (60 miles).

Another type of fiber optic cable is called multimode. Each optical fiber in a multimode cable is approximately 10 times larger than one in a single-mode cable. This means that light rays can travel through the nucleus following a variety of different paths (yellow, orange, blue and cyan lines), in other words, in different ways. Multimode cables can only send information at relatively short distances and are used (among other things) to connect computer networks.

Even thicker fibers are used in a medical instrument called a gastroscope (a type of endoscope), which doctors touch someone's throat to detect diseases inside the stomach. A gastroscope is a fiber optic cable often made up of many optical fibers. At the upper end of a gastroscope, there is an eyepiece and a lamp. The lamp illuminates its light through a part of the cable towards the patient's stomach. When light reaches the stomach, it is reflected into the walls of the stomach in a lens at the bottom of the cord. Then, lift another part of the cable into the doctor's eyepiece. Other types of endoscopes work the same way and can be used to inspect different parts of the body. There is also an industrial version of the instrument, called a fiberscope, which can be used to examine things like inaccessible pieces of machinery in aircraft engines.

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Work Safely With Fiber Optics

Without a doubt, the most important part of any training program is the safety component. All activities can and should be carried out safely. Instructors who follow fiber optic installation training are responsible for including safety requirements. We need to know the rules, realize that they are for our protection and the protection of others and follow them. If we are injured, the following things can happen:

We will have compensation trying to support ourselves and our families with less money than we ask for;Compensation will pay us eight hours a day, but we can suffer 24 hours a day;

Countless employees who receive benefits at the same time can leave the employer out of business. For this reason, many small employers have lost their businesses.

In recent years, studies in the workplace have shown that employees who work in unsafe conditions are under stress and do not produce the quantity or quality of work they are capable of. In other words, it is a bad deal not to work safely. Safety does not cost money, it saves money. Furthermore, it is the right thing to do.

We owe it to ourselves, our families and our employers for not having an accident. Almost all accidents are preventable. If all team members are alert and alert to accidents and phone calls, they will learn to develop a safe work environment. Security is an operating cost that no company can do without.

With fiber optic installation work, there are many areas where safety must be considered. Let's take a look at three of the most important: bare glass fibers, high power light sources and methane gas and hydrogen sulphide.

Bare fibers can be as small as 125um, the size of a hair Fiberglass breaks and breaks in the same way as any piece of glass. When we break a bare fiber tip, we must have an adhesive pad to place the tip and a disposal container for the adhesive pads.

The phrase "manage your fiber ends" is important to remember and follow. We should be able to be responsible for all purposes, as required by some companies. Otherwise, we can find them in our hands, behind or perhaps in our eyes. They can enter the skin and artery and reach the heart or become infected somewhere along the way. If we have one in our eyes, we have big problems. A piece of wood that we can see and remove with tweezers and a metal tape can usually be removed with a magnet, but the fiberoptic is invisible and does not even appear on X-rays. Wear eye protection and manage your fibers. If you lose one eye, you may lose sight of the other because of a condition called "sympathetic reaction". Job opportunities for blind splicers are quite limited.

High power light sources are another cause of eye damage. There appears to be an effort in the industry to minimize the dangers of laser light. However, we must know the laser classes in the training programs and we must agree that none of them should be seen, especially the lasers of classes 3 and 4. The laser does not cause pain and the iris of the eye does not. voluntarily close, as in the most visible light.

Light is generally invisible light, which we cannot see, but it can burn our eyes if it is intense enough and causes permanent eye damage. To ensure that this does not happen, we must commit to the following:

Always consider that a broken fiber is alive and never notice the end of a fiber that may be alive;

Use a tester to find out if there is energy in the fiber;

Check that the microscope is equipped with a laser filter as a precaution.

Methane or hydrogen sulfide (H2S): sometimes we may have to check, install or repair a cable in a maintenance orifice or in some type of well. They are places where H2S, methane and other gases can accumulate and expel the breath. In Canada, we have two completely different sets of rules. One is for people who work under the Provincial Labor Code and the other is for people who work under the Federal Labor Code. Generally, a procedure requires the installation of a tripod above the maintenance hole to lift the worker in an emergency.

Many people died needlessly when they entered these areas and were overwhelmed with gas. A few simple rules to follow will prevent this:

Never enter these areas alone - have a friend on the surface;

Have a tester to test the type and quality of the air in the maintenance orifice, in the tank or before entering;

Make a good air purge in the area to ensure a good breathable air;

If, for some reason, you cannot, you must have a face mask and air supply;

Use a rescue anchor so that your friend can retrieve it, if necessary;

Be trained to know what to do to revive a person overloaded with gas;

A person overloaded with methane or H2S gas should be resuscitated in less than three minutes to avoid brain damage.

Make sure where you work. Don't take someone else's word ... check it for yourself. It's your life.

Read more: cable technician certification

Fiber Optic Technician - Career outlook

 Optical fibers are said to have revolutionized communications like the telephone 100 years ago. If you want to be at the forefront of technology, this is the place for you. "Optics" comes from concentrated rays of light, lasers, which can be used to transmit sound, data and video simultaneously - a billion or more bits of information per second. "Fiber" is a transparent packaging, thin as a glass of hair. Fiber cables are smaller and lighter than conventional cables using copper cables or coaxial tubes, but they carry more information and the information flow occurs more smoothly.

The combination of laser and glass offers a fast, reliable and inexpensive means of telecommunications. Due to their advantages over metallic cables, optical fibers quickly replace cables in computers, copiers, medical equipment, navigation guidance systems and weapons.

Optical fibers are immune to interference from nearby lightning or electric motors, so there is no interference with television signals when someone runs through the kitchen or during a storm. The optical fiber does not "pass through the cable". There was no bloody voice speaking on the other line during the phone conversation. Listening to a conversation or interrupting is more difficult and easier to detect.

Fiber optic technicians help engineers design and test new uses for fiber optics. They organize electrical and electronic experiments, which can lead to the development of new applications. This technology is still new enough to make interesting experiments. We still don't know how far the optical fiber can move or in which direction.

Some technicians repair and install existing laser and fiber optic devices and systems. This system currently exists in telephone and computer networks. Using a spectrometer, they measure the frequency of the light emitted by the laser and adjust it if necessary.

The most active field is the design of fiber optic systems that connect buildings and people. For example, some school systems become fiber optic networks, so they have quick access to multimedia presentations from the information highway. Find out where the cable must be connected and the connection must be entrusted to the technician. The connection is made with a high-power laser that integrates the cable and requires a technician to be in place.

Experts predict that making this network will keep fiber optic technicians busy for years. New uses, such as operations or engineering, will open up new jobs in the next decade. Laser surgery has been practiced for a long time; now fiber is also used. The automotive and aviation industry are already investigating how they can better use optical fibers.

Outlook

At present, there is a shortage of fiber optic technicians and excellent job prospects for the next five years. At present, most jobs are electronics and telecommunications, but many manufacturing companies are switching to laser-powered systems, so the fiber optics jobs market will develop in the coming years. Opportunities for optical fiber technology in medicine, aviation, and other forms of transportation are only recommended.

How To Become a Cable and Fiber Optic Technician

 

Research the requirements to become a cable and fiber optic technician. Learn about the job description and duties and read the step-by-step process to start a career as a cable and fiber optic technician.

Should I Become a Cable and Fiber Optic Technician?

Cable and fiber optic technicians install and fix telecommunication cables, including fiber optic cables. Their job duties may include inspecting and testing cable equipment, identifying malfunctioning equipment and laying cable lines. This profession has some inherent dangers, such as working in confined spaces or sometimes extreme weather. Some night and weekend hours may be required as well.

Step 1: Complete a Cable and Fiber Optic Technician Apprenticeship Program

Aspiring cable and fiber optic technicians may participate in an apprenticeship program to learn about the trade. An apprenticeship usually consists of both classroom instruction and on-the-job training. The apprentice's employer provides both of these, and participants are paid for their training time. Eligibility requirements for apprenticeship participation usually include being 17-18 years old, possessing a high school diploma and passing pre-employment drug testing.

Apprenticeship programs are offered through state agencies as well as through private organizations, though they may not be available everywhere. Programs can take 3-5 years to complete and include 480-900 hours of classroom instruction, along with 7,000-8,000 hours of on-the-job training. Some programs allow participants to earn certifications, such as Journeyman Wireman.

Success Tip:

Develop communication skills. Cable and fiber optic technicians may need to work with other technicians or the general public. Developing communication skills can make these interactions easier, faster and more successful.

Step 2: Earn Certification

Certifications are available from the Fiber Optic Association and Society of Cable Telecommunications Engineers. Examples of available certifications include the Certified Fiber Optic Technician, Certified Premises Cabling Technician, Broadband Premises Expert and Internet Protocol Engineering Professional. Earning these certifications usually requires passing an exam.

Step 3: Consider Earning a Certificate

Community colleges typically offer certificate programs in broadband cable or technology. These programs consist of about 25 credit hours of study in courses like testing and maintenance, system technician, introduction to broadband and interpersonal communication for the workplace. A certificate could increase the chances of being noticed by a potential employer.