Hospital Switchboard Operator Duties and Responsibilities

Responsibility for all hospital communications rests with the hospital switchboard operators. Accordingly, these people are probably the most important job in a medical facility.

When you arrive at a hospital, reception or switchboard operators are welcome, depending on the specific arrangements at the property reception. These persons are responsible for answering telephone calls, receiving messages, transferring calls and ensuring that emergency services are co-ordinated based on the nature of the emergency.

switchboard operator hospital - must be very enthusiastic as they are technically responsible for patients' lives. They must be able to listen carefully, determine the nature of the call and see if the call should be transferred to the required staff member - or if it can be handled at level 1. They examine calls to ensure authenticity and ensure that all calls are made. communicate a message to the right recipients in a time-efficient manner.

Requirements

At least a high school diploma requires work as a hospital receptionist. If you have experience of managing PBX systems and interfaces and pagers, your application becomes stronger.

On a normal working day in a hospital switchboard, you will perform some or all of the following activities:

Duties and responsibilities of the operator

• Welcome patients and visitors when they arrive at the hospital reception and ask how they would like to help

• Provide essential information in person and refer visitors / patients to the staff or departments concerned

• Establish and maintain complex communication systems such as PBXs, intercom systems and public communication systems

• Answer telephone calls and answer questions addressed to hospital services and procedures

• Transfer the calls to the intended recipients after they have completed successfully

• Organize adequate emergency services by informing the competent medical staff

• Request for requests from hospital staff

• Answer questions related to hospitalized patients following strict confidentiality protocols

• Performing secretarial tasks such as typing and correcting important documents

• Organize meetings with doctors and other staff

• Provision of forwarding services, in particular DRP, for callers with hearing problems

• Coordinate efforts with house staff to ensure that the reception and surrounding areas are adequately and continuously cleaned.

• Create and manage logs of incoming and outgoing calls on a daily basis

• Operate pager and intercom systems to communicate with medical personnel during emergency services