Switchboard Operator Job Description

when thinking of switchboard operator job description, Mainly switchboard operators answer incoming telephone calls and direct them to the appropriate person or department, answer customer questions and complaints, and direct visiting customers to various locations on the property. Hospitals, companies and call centers hire switchboard operators for full-time and part-time shifts which may include night and weekend hours. Switchboard operators usually work in office and call center environments and do not leave this area to carry out their work, as they must remain very close to the switchboard. Switchboard operators can work independently or within a larger team of receptionists and office assistants. They mainly report to a direct supervisor.

Duties and responsibilities of the switchboard operator: 

The daily activities of the switchboard operators vary according to their work environment and the number of incoming calls and customers they have to manage. However, there are several activities commonly associated with work, which include:

Answer incoming calls

The switchboard operators answer incoming phone calls and direct them to the person or department necessary to communicate correctly with the customer at the other end of the line.

Clerical tasks

The switchboard operators carry out various secretarial activities, such as filing, copying and receiving packages that arrive from the post office or private services.

Take messages

The switchboard operators accept detailed messages for people who are not available to accept phone calls. They also retrieve voicemail messages left by customers.

Direct Incoming Customers

The operators of the switchboard direct clients to visit areas within the property where they can respond to their needs, questions or problems.

Organize calls

The switchboard operators make outgoing calls to various parties as necessary, including international calls. They also communicate with multiple parties to organize teleconferences upon request.

Monitor phone lines

The switchboard operators check the telephone lines to see how long customers have been waiting and manage them when the waiting times are too long.