Help Desk Skills and Responsibilities

In general, a college degree is not required for entry-level aid positions, however, it can help you get the job and interview faster and at a higher salary than untitled candidates. For those seeking formal education, the Bachelor of Computer Systems (CIS), Help Desk Administration, Technical Support, and Network Administration programs provide a solid foundation for the IT technician's career. . help desk. If you want a college education, but not the time and expense of a 2- or 4-year degree program, consider a specialized PC repair certificate or IT / help desk support.

Marketable skills to look for in a help desk technician graduate program include PC repair, network administration, operating system deployment and configuration, information security, troubleshooting mobile and desktop devices, and transversal skills. such as customer service and verbal and written communication.

For help desk technicians, IT certifications offer a viable alternative or complement to an accredited degree program. CompTIA's A + and Rete + certifications are the ideal starting point, introducing essential IT domains and providing valuable information about the IT infrastructure. The A + curriculum also includes a strong customer service component, a key element in today's business-focused IT job market. The next step in tracking help desk certification could be to master a popular operating system, such as Microsoft's MCSA: Windows and MCSE: desktop infrastructure credentials.

Help desk skills and responsibilities

Typical daily activities and skill sets required by IT help desk technicians include the following. Help Desk Technicians:

Diagnose computer errors and provide technical support.

Solve software, hardware and network problems.

Train end users on how to configure and use new technologies.

Back up and restore an organization's files and data systems.

Install, configure and update PC software and operating systems.

Clean and repair computer hardware, such as keyboards and printers.

Remote IT Help Desk Technicians provide technical support over the phone or web.

Remote help desk technicians often use specialized help desk support software to take control of end user computers to troubleshoot, diagnose, and resolve complex problems.

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