Duties and responsibilities of the customer service administrator

Customer service administrators provide customer service and support for a wide range of different industries. This job involves taking orders, answering questions or complaints, and providing alternative suggestions for products that may be out of stock or unsuitable for the customer. This job can be full or part time, sometimes it can be shift work and it can take hours in the evenings or on weekends. This job is suitable for people who are passionate about providing excellent customer service, working well as part of a team, and having strong verbal and written communication skills.

Duties and responsibilities of the customer service administrator

The type of organization the customer service manager works for will determine the exact responsibilities he or she will assume. Based on the job listings we've reviewed, the duties of a customer service manager generally include:

Answer phone calls

Customer service administrators deal directly with customers by answering phone calls and emails. They need to think quickly and creatively about these interactions to provide a good brand image and excellent customer service.

Accept customer orders

Customer service administrators receive orders by phone, email, or mail, which they respond to and process accordingly. It is important that orders are processed on time and scheduled so that customers know when they will receive their order.

Manage requests and complaints

If a customer has a problem with a product or their order, the customer service managers handle it in a professional and polite manner. Strong customer service skills are critical to this part of the role.

Promote sales

Customer service managers promote discounts and sales to achieve sales goals. They are regularly briefed on these goals and briefed on the unique strengths of a product to effectively promote it to customers.

Respect the budgets and goals of the team.

As part of a larger team, customer service managers work to set goals and budgets on an annual, quarterly, or monthly basis in accordance with corporate policies. There are often strategies and processes in place to try to achieve these goals, which customer service managers implement on a daily basis.

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