What is NOC? How does it work

Network Operations Centers, also known as NOCs, are a tiered third-party IT team that provides comprehensive network protection services.

Managed Service Providers (MSPs) typically use NOCs or are internally integrated into an MSP to efficiently manage customer network security.

Network operations centers take proactive steps to manage customer network security by implementing multiple layers of security hardware and software and monitoring them using a remote monitoring and management (RMM) solution.

While network operations centers can be armed for low-level network problems such as password resets, more complex problems such as disaster recovery and cyber breaches can be solved.

NOCs generally solve network problems without the involvement of the end user. If a NOC is working properly, the end user should not notice any issues such as long downtime, malware, or poor network functionality.

How does it work?

Network operations centers usually work in stages. This tiered structure allows tasks to be transferred quickly and appropriately to the most suitable employee for the job.

Tasks are identified by NOC's Remote Monitoring and Management (RMM) solution. By monitoring various cyber security software, NOC staff can identify tasks such as: B. Administrator rights that need to be granted or malware threats that need to be addressed.

Once the tasks are identified, a ticket is created and sent to the appropriate employee best suited for the task.

Since NOCs tend to be tiered, this can mean that, for example, the first tier is configured for low-level tasks like resetting passwords, while a third tier can only be reserved for the most critical issues, like ransomware attacks. and networks. cuts.

With tiered systems, the required work experience of an NOC technician as they progress through the tiers. This ensures that experienced staff resources are reserved for the calls that need them most.

Most network operations centers can usually solve most problems by using specific security software or by accessing an end user's computer remotely.

For bigger problems, some NOCs offer customers on-site support at a distance. This can be an important differentiator for desktops that are sometimes hundreds of miles away or even abroad.