How is a NOC structured?

The ideal design gives the NOC its own space. A wall can be covered with video displays, each of which displays a real-time view of overall network performance, as well as active incidents and alarms. Video ads are arranged in a grid and connected so they can function as a large, high-resolution unit. The size of the NOC and the physical area of ​​the team depends on the size of the organization and the data center.

Warnings are displayed first on the video wall, which shows technicians in particular where a problem occurs and which device or which line is affected. Video displays can also send messages and track the weather, allowing technicians to plan for ongoing problems that could affect larger network operations. The video wall is also connected to individual workstations throughout the room where technicians monitor a particular technology or pain point. From there, technicians can delve into related problems and follow protocols to resolve the incident.

Each workstation has multiple monitors so technicians can analyze information faster and easier and react more efficiently. Each station is also connected to a type of public address system so that technicians can communicate with each other and exchange information in due course. Technicians can also post warning details on the video wall screen for anyone to review.

In large companies, you will often find a separate room dedicated to a team that handles serious network incidents.

As a general rule, a NOC takes a hierarchical approach to incident management. Technicians are classified based on their skills and experience in solving specific problems, usually Level 1, 2 or 3. When a NOC technician discovers a problem, he creates a ticket that classifies the problem according to type and severity of the problem. alarm and other criteria identified. If the NOC technician assigned to a particular problem level does not resolve the problem quickly enough, they move to the next level and continue to escalate until the ongoing problem is completely resolved.

The combination of powerful equipment and highly qualified personnel working under very specific protocols allows the NOC to work without interruptions.

Read More: cisco noc