Administrative support managers assist executives in day-to-day business management by assisting with secretarial and administrative processes. This job includes activities such as organizing meetings and trips, responding to inquiries, and implementing office systems and procedures. This role is in the office and can be full or part time, although most clerical support employees work full time. Overtime may be required during peak periods. Administrative support employees are good communicators with excellent organizational and time management skills and the ability to make decisions with minimal supervision.
Duties and responsibilities of administrative support
The type of organization that administrative support works for will determine the exact roles and responsibilities they will assume. Based on the job listings we have reviewed, administrative support activities generally include:
Answer phone calls and emails
Administrative support agents are often the point of contact for external clients, clients, or businesses, handling phone calls and all correspondence that reaches the business, from emails and letters to faxes and reminders.
Make reports
In addition to their normal clerical duties, clerical support workers monitor and record office work flow and prepare reports for management.
Make appointments
A key part of this role is organizing meetings and conferences, arranging travel, and managing and coordinating schedules with senior staff members to ensure there are no conflicts with appointments.
Manage expense reports
Administrative support employees record business expenses and submit or reconcile expense reports periodically. These are then used at the end of the year for the production of tax assessments.
Order office supplies
Administrative support workers monitor office inventory, such as desktop and computer equipment, and place orders when quantities decrease or if new equipment or software is needed.
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