Implementation project manager duties and responsibilities

Implementation project managers lead projects that introduce new software, hardware, or technical systems. You will lead a team of implementation specialists and ensure that all customer requirements are met throughout the implementation process. This is a skilled position that requires extensive experience in a related field as well as a high level of education. Implementation PMs typically work in the office, but often travel when new projects begin for different clients. Implementation project managers typically work full-time and often work overtime to meet deadlines when projects are completed. You report directly to the project manager and work closely with the customers' management.

Implementation project manager duties and responsibilities

No two implementation project managers are exactly alike as their skills differ from employer to employer. However, after analyzing job postings on the internet, we identified some basic responsibilities and accountabilities that are common to this job:

Participation in contract negotiations

Before starting a new project, an agreement must be made between the customer and the company providing the new product. Because project managers work directly with the client throughout the project life cycle, they are often involved in contract negotiations to ensure that both parties agree on reasonable terms for the timing of the project and the services actually provided.

Evaluate customer needs

Once a project has started, but before it actually begins, the implementation project managers are responsible for carefully assessing the client's needs and creating a plan to meet those needs. This assessment usually takes the form of multiple meetings with the client's department heads and other stakeholders.

Manage a team of implementation specialists

Implementation project managers are responsible for managing a team of implementers who develop new software or customize new hardware for a customer. They ensure teams get things done and meet team deadlines.

Conflict management between internal teams and the customer

From time to time during a project a conflict arises between the internal teams and the customer. Implementation project leaders are responsible for managing this conflict and ensuring that the problem is resolved before project quality is compromised.

Project progress report

Implementation project managers often communicate with key stakeholders to communicate the overall progress of the project. These reports usually include a discussion of any issues the teams are having with the customer, and vice versa. 

Read More: level 2 job description